Aurelian
Resolve. Learn. Never Repeat.
The support intelligence platform that turns every ticket into institutional knowledge. AI triage in under 30 seconds, pattern detection across all your apps, SLA enforcement with live countdown badges, and a knowledge base that writes itself.
Command Center
Every metric, pattern, and alert in one place. Know the health of your support operation at a glance.
Built to Eliminate Repeat Issues
Aurelian is not a ticketing system. It is a support intelligence layer — every ticket makes the next one faster to resolve.
Command Center
Live KPI dashboard with total tickets, average resolve time, CSAT score, and Solutions KB count — all with trend arrows comparing the last 30 days to the prior period. Includes a velocity chart, status breakdown bar, and top component rankings.
AI Triage
Every ticket is automatically analyzed the moment it arrives. Severity, category, component, complexity, root cause, workaround, fix approach, and confidence score — all populated before a human ever reads it.
Pattern Intelligence
Aurelian monitors ticket streams for anomalies you would otherwise miss. Spike detection flags when a component suddenly produces more issues than usual. Repeat issue detection surfaces recurring bugs. SLA breach alerts fire before you miss your targets.
Solutions Knowledge Base
Every resolved ticket automatically generates a searchable KB article — problem summary, root cause, step-by-step solution, and prevention notes. Referenced count tracks which articles get used. Zero manual documentation effort.
Multi-App SDK
Drop-in React provider that any app can import in minutes. Session replay, offline queue, heartbeat — all built in. One Aurelian instance handles tickets from any number of connected apps simultaneously.
SLA Enforcement
Per-severity SLA targets with live countdown badges on every ticket — green, amber, red, and BREACHED. The Command Center SLA breach banner surfaces breached tickets immediately with a direct link to the queue.
From Ticket to Knowledge in Seconds
The lifecycle of every issue — from submission to institutional memory.
Ticket Arrives
Any connected app submits a ticket via the SDK. Session replay and context snapshot attached automatically.
AI Triage
Severity, component, root cause, workaround, and fix approach populated in under 30 seconds. No human input required.
Pattern Detection
Aurelian checks if this is a spike, a repeat issue, or a KB match. Alerts fire. Related tickets surface.
Knowledge Base
When resolved, a searchable KB article is auto-generated. The next similar ticket finds the answer immediately.
See Aurelian in Action
Aurelian is built to be the support backbone for the Eugenius app suite.
Coming soon. Join the waitlist to be first to see the full Command Center, AI triage pipeline, and Solutions KB.